SOFTWARE SERVICES

The BCIU’s Office of Technology Services offers a variety of software services to school districts, municipalities, and nonprofit organizations. As an application service provider (ASP), we are positioned to offer our clients the ability to utilize state-of-the-art tools to meet their business needs by maximizing hardware usage through a shared environment and consortium software purchases. Each of the applications we offer is backed by a host of professional support services, including:

SUPPORT SERVICES

  • Unlimited support through our service center portal
  • Training options, including: individualized, group, on and off-site
  • Application-specific user group forums offered annually
  • Support of PA on state and federal reporting requirements specific to each application offered, including: PIMS, PASecureID, PennData, financial and tax collection reporting
  • Advocate for school districts and a single-point liaison with software and hardware vendors
  • Standardized interfaces for third-party applications
  • Custom report development using tools such as Cognos or Crystal Reports

IMPLEMENTATION RESOURCES

  • Comprehensive implementation planning, data conversions, on-site training, and consulting services by a team of experienced specialists, analysts, and developers
  • Application configuration assistance with all components and tools

SYSTEM ADMINISTRATION

  • Configuration, procurement, installation, and the ongoing administration of all required systems hardware, operating systems, and database software
  • Application Service Provider (ASP) allowing access to our applications without the need to install any hardware or software at the district/agency, other than a typical desktop computer
  • System backup/recovery



contact:
Susan Hawkins – 610-987-8516 – sushaw@berksiu.org